Frequently Asked Questions (FAQ)
Welcome to our Rental FAQ! Below you'll find answers to some of the most common questions about renting equipment and booking services through JSP Entertainment. If you don’t see your question here, feel free to contact us.
💻 How do I book equipment or services?
All rentals can be booked directly through our website using our online rental platform. Simply browse our inventory, select the items you need, choose your rental dates, and proceed to checkout.
📅 How far in advance should I book?
We recommend booking at least 2–4 weeks in advance, especially for large events or during peak seasons. However, we do our best to accommodate last-minute requests when availability allows.
💳 What payment methods do you accept?
We accept all major credit and debit cards. Payment is processed securely through our online system during checkout. For large events or long-term rentals, we also offer invoicing upon request.
🕒 What is your rental period?
Our standard rental period is 24 hours, but you can customize your rental duration at checkout. We offer flexible daily, weekend, and multi-day rates to fit your event schedule.
🚚 Do you offer delivery and setup?
Yes! We offer delivery, setup, and breakdown services for an additional fee. These options can be selected during the checkout process. We also offer customer pickup from our warehouse if you prefer.
🧑🔧 Can I rent equipment without hiring your technicians?
Absolutely. Most of our equipment is available for DIY rentals, and we’ll provide simple setup instructions. However, for complex systems or larger events, we recommend hiring our technicians to ensure everything runs smoothly.
🛠️ What happens if something breaks or doesn’t work?
All equipment is tested before every rental. If you experience issues, contact us immediately—we offer 24/7 support for urgent problems. In case of accidental damage, charges may apply based on the repair or replacement cost outlined in our rental agreement.
🔁 Can I change or cancel my reservation?
Yes, but please review our cancellation policy:
- Free changes can be made up to 72 hours before your rental.
- Cancellations within 48 hours may be subject to a partial fee.
- Same-day cancellations are non-refundable.
📦 Do you provide packages or bundles?
Yes! We offer custom AV rental packages for weddings, corporate events, parties, and more. If you don’t see a bundle that fits your needs, reach out and we’ll create one for you.
🪪 Do I need ID or a deposit to rent?
A valid photo ID is required for all rentals. Some high-value items may require a security deposit, which will be fully refunded upon return and inspection of the equipment.
⏰ What are your pickup and return hours?
Pickup and return times are typically during business hours (10 AM – 4 PM), but we can accommodate after-hours by appointment. Make sure to select your preferred time during checkout.
📍 Where are you located?
We’re based in San Antonio, Texas and serve the surrounding areas. Pickup is available at our warehouse, and we offer delivery throughout the region.
4914 Northwest Loop 410, San Antonio, TX 78229
Still have questions?
- 📞 Call us at 210-647-7263
- 📧 Email us at [email protected]